Terms of service

Effective from: 28 September 2026

1. Seller and hosting provider

Seller: Prondem Kft. (trade name: W.E.N.S. WIND) · Registered office: 1072 Budapest, Rákóczi út 30. fszt. 3., Hungary · Store: 1072 Budapest, Rákóczi út 30/A · Company reg. no.: 01-09-402863 (Fővárosi Törvényszék Cégbírósága) · Tax no.: 32017737-2-42 · EU VAT no.: HU32017737 · E-mail: info@wenswind.com · Phone: +36 70 606 2410

Hosting provider: Shopify International Limited, c/o Intertrust Ireland, 2nd Floor, 1–2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland · privacy@shopify.com

2. Scope

These Terms govern purchases made at wenswind.com. Where you act as a consumer, mandatory consumer protection rules always prevail. Business customers (B2B) may agree individual terms in a written offer.

3. Language and contract

The contract can be concluded in Hungarian or English. It is concluded electronically, is not a written contract, is not filed by us as a separate document, and does not refer to any code of conduct. Your order confirmation e-mail contains the order details.

4. Products and prices

• Product images may differ slightly from the actual product (colour, print position, placement).
• All prices are in HUF and include VAT. Delivery costs are shown before you place your order.
• If a price is obviously incorrect due to a technical error (e.g. 0 Ft or a price far below market value), we are not obliged to sell at that price; we will contact you and you may cancel free of charge.

5. How to order

1. Choose the product, size and colour; for personalised products, upload your design or text.
2. Add to cart and go to checkout.
3. Enter your details and choose delivery and payment method.
4. Review your order – you can correct any input errors before submitting.
5. Click the order button ("order with payment obligation"). Your order constitutes an offer that obliges you to pay.
6. We send you an order confirmation e-mail, which constitutes our acceptance of your order: the contract is concluded when you receive it.

If you do not receive a confirmation within 48 hours, you are released from your offer.

6. Personalised products and your content

• You are responsible for ensuring that you hold all rights (copyright, trademark, personality rights) to the images, texts, logos and designs you send us.
• We may refuse to print content that is unlawful, infringes third-party rights, or is offensive, hateful or discriminatory. In such a case we refund any amount paid.
• For larger or B2B orders we send a digital proof; production starts after your approval. Errors (e.g. spelling) in content you approved are not defects.

7. Payment

Payment options: bank card, Shop Pay, Apple Pay, Google Pay and PayPal; cash on delivery where offered at checkout (for the additional fee shown there); payment in the store for store pickup. Invoices are issued electronically.

8. Delivery and pickup

• Hungary: GLS courier, usually 2–5 business days, 1,900 Ft. Free delivery for orders over 15,000 Ft.
• Other countries: 25 EU countries and selected other European destinations, estimated 7 business days; shipping from 5,100 Ft depending on the destination, shown at checkout. Available destinations are listed at checkout.
• Store pickup: free, at 1072 Budapest, Rákóczi út 30/A, once we notify you.
• The risk passes to you when you receive the goods.

9. Right of withdrawal and warranty

Your rights of withdrawal, statutory warranty (kellékszavatosság) and product warranty (termékszavatosság) are described in our Refund Policy, which forms part of these Terms.

10. Complaints

You can submit a complaint by e-mail (info@wenswind.com), phone (+36 70 606 2410), by post or in person at our store. We respond to written complaints within 30 days and keep written complaints, records of oral complaints and our replies for 3 years. Complaints submitted electronically are acknowledged by e-mail without delay. Oral complaints are dealt with immediately where possible; otherwise we record them and respond within 30 days.

11. Dispute resolution

If we cannot resolve your complaint, you may turn to:

• the Budapest Conciliation Board (Budapesti Békéltető Testület), 1253 Budapest, Pf. 10. (office: 1016 Budapest, Krisztina krt. 99. I. em. 111.), bekelteto.testulet@bkik.hu, +36 1 488 2131 – free, out-of-court procedure; we are obliged to cooperate;
• the competent consumer protection authority (the government office of your place of residence);
• the competent court.

12. Liability

We are liable in accordance with the law. Nothing in these Terms excludes or limits our liability towards consumers where such exclusion or limitation is prohibited by law. We are not liable for the content of third-party websites linked from our store.

13. Intellectual property

The website content, our own designs and brand elements are protected by copyright and trademark law and may not be used without our permission.

14. Governing law

These Terms are governed by Hungarian law. If you are a consumer living in another EU country, you also keep the protection of the mandatory rules of your country of residence.

15. Changes

We may amend these Terms; the version in force at the time of your order applies to that order.