Refund policy

Effective from: 28 September 2026

Seller: Prondem Kft. (trade name: W.E.N.S. WIND), 1072 Budapest, Rákóczi út 30. fszt. 3., Hungary · Company reg. no.: 01-09-402863 · Tax no.: 32017737-2-42 · info@wenswind.com · +36 70 606 2410

This policy applies to consumers who buy from us online at wenswind.com. It does not limit any rights you have under mandatory consumer protection law.

1. Your right of withdrawal (online orders)

You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), take physical possession of the goods. If you order several items delivered separately, the period starts when you receive the last item.

To exercise your right of withdrawal, send us a clear statement (for example by e-mail to info@wenswind.com or by post to the address above). You may use the model withdrawal form below, but it is not obligatory. It is enough to send your statement before the withdrawal period expires.

2. Exception – personalised products

The right of withdrawal does not apply to goods made to your specifications or clearly personalised, for example:

• products printed with a photo, text, name, logo or design that you supplied or customised;
• pet portraits and other products created from your own images;
• products you approved in a personalised digital proof.

Please note: ready-made designs from our catalogue that are printed after your order are not treated as personalised, so the 14-day right of withdrawal applies to them.

3. Effects of withdrawal

• We will refund all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days from the day we receive your withdrawal statement.
• We will use the same payment method you used, unless you expressly agree otherwise; you will not pay any fees for the refund.
• We may withhold the refund until we have received the goods back or you have supplied proof of having sent them back, whichever is earlier.
• If you chose a more expensive delivery method than the cheapest standard delivery we offered, we do not have to refund the extra cost.
• Please send the goods back to 1072 Budapest, Rákóczi út 30/A within 14 days of sending your withdrawal statement. You may also return them in person at our store.
• You bear the direct cost of returning the goods. (For reference: a domestic GLS parcel costs approx. 1,900 Ft. Returning the goods in person at our store is free.)
• You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (for example, worn or washed items).

4. Faulty or incorrect products – your legal warranty

If a product is defective, damaged or does not match your order or the approved design, you are entitled to the statutory warranty (kellékszavatosság) for 2 years from delivery. If the defect appears within 1 year of delivery, it is presumed to have existed at delivery, unless we prove otherwise.

You may ask for repair or replacement; if that is not possible, you may ask for a price reduction or a full refund. Please tell us about the defect as soon as you notice it – ideally with a photo – at info@wenswind.com. We cover the costs of returning faulty products.

As the manufacturer of our printed products, we are also liable under product warranty (termékszavatosság) for 2 years from placing the product on the market.

Please note: minor variations in colour between the screen and the printed product, which are inherent to the printing process, are not considered defects.

5. Lost or damaged shipments

The risk of loss or damage passes to you only when you (or a person you designate, other than the carrier) receive the goods. If your parcel is lost or arrives damaged, contact us and we will send a replacement or refund you.

6. Cancelling an order before production

You may cancel your order free of charge until we start producing it. Please write to us as soon as possible; we will confirm whether production has started.

7. In-store purchases

The right of withdrawal applies only to distance (online) purchases. For products bought in our store, your statutory warranty rights (section 4) apply in full.

8. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Prondem Kft., 1072 Budapest, Rákóczi út 30. fszt. 3., info@wenswind.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Ordered on / received on:
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date: